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ACE European Group Limited is part of the ACE Group of companies, a world leader in insurance.
The ACE Group is one of the world’s largest property and casualty insurers
employing more than 8000 people in nearly 50 countries around the world.
Companies within the ACE Group enjoy strong financial ratings from leading
rating agencies. As a result, you can have complete confidence when you place your
trust in and choose HerHealth.
In addition to offering HerHealth cover, ACE also specialises in business travel
insurance, personal accident and serious illness covers. If you’d like to find
out more, why not visit our website at
www.aceeurope.com
ACE European Group Limited is registered in England No. 1112892. Head Office:
ACE Building,
100 Leadenhall Street,
London,
EC3A 3BP.
ACE European Group Limited is authorised and regulated by the
Financial Services Authority (FSA). Registration number FRN202803. Full details
can be found on the FSA’s Register by visiting
http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
ACE is dedicated to providing a high quality service and wants to maintain this
at all times. If you are not satisfied with this service, please contact ACE
immediately, quoting your Policy details, so that your complaint can be dealt
with as soon as possible.
The Customer Service Manager,
Ashdown House,
125 High Street,
Crawley,
West Sussex,
RH10 1DQ.
Tel 01293 726060;
Fax: 01293 726100;
e-mail: cust.servuk@ace-ina.com
Or, if you have arranged your Policy via an intermediary, you should contact
them first.
The existence of these complaints procedures does not affect any right of legal
action you may have against ACE.
Financial Ombudsman Service
ACE is a member of the Financial Ombudsman Service (FOS), who may be approached
for assistance, if you are not satisfied following receipt of ACE’s final
response. A leaflet explaining its procedure is available on request.
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London
E14 9SR
Telephone 0845 080 1800;
Fax 0207 964 1001;
www.financial-ombudsman.org.uk
Financial Services Compensation Scheme
In the unlikely event of ACE being unable to meet its liabilities, a
Policyholder may be entitled to compensation under the Financial Services
Compensation Scheme. Their contact details are: Financial Services Compensation
Scheme, 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN Fax: 020
7892 7301
You can review our full website terms.
For complete details of the HerHealth plan, please download a policy document
here. You can then read through the document on screen or print
out it.
To view this document, you will need Adobe Acrobat. Get free download now?
Your privacy and security are important to use. You can review our policies for
these here.
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